Frequently Asked Questions

Everything you need to know about shopping at Martie.

How do you ensure the freshness of your food products?

We maintain strict quality control standards and climate-controlled warehousing. Every item is inspected for packaging integrity and expiration dates before being shipped to your door.

What is your shipping policy for perishable items?

Perishable goods are shipped in insulated packaging with cold packs via expedited shipping to ensure they arrive fresh and safe for consumption.

Can I return food items if I change my mind?

Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a full refund or replacement.

Do you offer international shipping?

Currently, Martie.com only ships within the continental United States to ensure timely delivery and product quality.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I track the status of my grocery order?

Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment in real-time.