Returns & Exchanges
At Martie, we strive to reduce food waste and ensure your satisfaction with every order. Due to the perishable nature of our products, we offer a flexible resolution process for items that arrive damaged or incorrect.
Document the Issue
Take clear photos of the damaged items or the incorrect products received within 7 days of delivery to help us process your request.
Contact Support
Reach out to our customer care team at [email protected] with your order number and the attached photos of the items in question.
Review Process
Our team will review your claim within 48 hours to determine eligibility for a refund or store credit based on our quality guarantee.
Receive Resolution
Once approved, a refund will be issued to your original payment method or applied as Martie credit to your account for future savings.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing